Come and Join the Team – We are Hiring!

Job overview:

We are looking for an enthusiastic and passionate candidate to complete a 13-15 month Infrastructure Technician apprenticeship.

Initial duties will predominantly be supervised by other technical staff and as skills develop, the applicant will be given further autonomy in their day to day duties.

Main role and responsibilities:

  • Attendance at customers’ sites (supervised & unsupervised)
  • Development of IT skillset in line with the Magikos IT training and development plan
  • Attendance at business networking events (supervised & unsupervised)
  • Documentation of relevant procedures as directed by other Magikos IT staff
  • Preparation of software and hardware for IT projects (supervised & unsupervised)
  • Installation and configuration of software and hardware at customer sites (supervised and unsupervised)
  • Product and purchasing research and development with formal and informal written reporting
  • Provision of onsite and remote customer technical support (supervised & unsupervised)
  • Representation of Magikos IT at relevant trade shows and events (supervised & unsupervised)
  • Provision of relevant mileage, expenses and receipts incurred as a result of work carried out on behalf of Magikos IT in a prompt manner in accordance with the Magikos IT operating policies and procedures
  • Liaison with any third-party organisations to assist in the resolution of fault calls to include:
    • Initial investigation and information gathering for reported faults
    • Logging of support calls with third-party agencies
    • Assistance in the technical diagnosis and investigation
    • Liaison with other IT and end-user staff with regard to progress
    • Escalation of faults and issues where appropriate

We are looking to hire an IT Apprentice and you can apply online now, via our training partners website: https://www.qa.com/vacancy-search/it-apprenticeship-1211-0001-00018599/

More details are available via the link above but if you prefer you can also check out the opportunity via the Governments official Apprenticeship online portal which can be accessed at the following website address: https://www.findapprenticeship.service.gov.uk/apprenticeship/-455909